FREQUENTLY ASKED QUESTIONS
How long does delivery take?
We deliver across Bangladesh within 1–3 working days inside Dhaka and 3–5 working days outside Dhaka.
You’ll receive SMS updates and tracking information after your order is shipped.
What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, and Rocket payments.
For bulk or corporate orders, we also support bank transfers.
What is the AroxBD Loyalty Program?
Join our Loyalty Program and earn reward points with every purchase!
Redeem your points for discounts, exclusive offers, and early access to new arrivals.
👉 Join Now
What is your return and refund policy?
You can request a return or replacement within 3 days of receiving your product if it’s damaged, defective, or incorrect.
Visit our Return Policy page for full details.
How can I contact AroxBD?
You can reach our support team via:
📞 +8809611598234
💬 WhatsApp: +8801627543314
✉️ Email: support@aroxbd.com
We’re available every day from 08 AM – 10 PM.
What is your return and refund policy?
You can request a return or replacement within 3 days of receiving your product if it’s damaged, defective, or incorrect.
Visit our Return Policy page for full details.
What are your customer service hours?
Our customer support team is available every day from 08:00 AM to 10:00 PM.
You can contact us anytime via WhatsApp, phone, or Facebook Messenger.
Are all products on AroxBD original?
Yes! We only sell 100% authentic and verified products.
Each item comes from trusted suppliers and is quality checked before delivery.
Do you offer same-day delivery?
Yes, for Dhaka city orders placed before 12 PM, we offer same-day delivery depending on product availability.
Do you have any discount offers or promo codes?
Absolutely! We regularly offer seasonal discounts, flash sales, and promo codes.
Stay updated by following our Facebook page or joining our newsletter.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, you can request a change or cancellation by contacting our support team within 6 hours of placing the order.
Can I see product videos or live demos?
Yes! Many of our gadgets and smartwatches include demo videos on product pages.
You can also request a short live demo on our WhatsApp before buying.
Do you offer wholesale or dealer pricing?
Yes, we provide special wholesale prices for resellers and corporate clients.
Please contact our B2B department for bulk order inquiries.
Do smartwatches come with a warranty?
Yes, most smartwatches come with a 6-month replacement warranty (terms may vary by model).
Warranty details are clearly mentioned on each product page.
How can I track my order?
Once your order is shipped, you’ll receive an SMS or email with a tracking number.
You can use it on our Order Tracking Page to check delivery status anytime.